Many patients fail to understand the importance of oral healthcare and insurance benefits, according to one dentist.
Robert Trager, DDS, a dentist at JFK Airport in New York City, recently spoke with Becker's about what he wishes patients understood about dentistry.
Editor's note: This response was lightly edited for length and clarity.
Q: What do you wish patients understood about your job?
Dr. Robert Trager: Many patients don't understand after their examination that we are more concerned about their oral health than they are. Too many want a quick fix and do not understand the overall ramifications that poor health can affect their physical and mental health. We try to propose the best treatment plans possible with alternatives but do not try to enforce a plan they cannot afford or understand. Our proposals are always honorable and ethical.
Another scenario of misunderstandings is that many patients do not know the difference between PPO and HMO plans. We try to explain the differences and guide them as to which plan is suited for them and their families. We try to explain to them what benefits are allowed because many of them do not understand how their benefits package works. We also try to explain to them what out-of-pocket expenses they will incur before their treatments begin.
Another problem of misunderstanding is that our time is just as valuable as their time. We try to accommodate their appointment schedule but unfortunately too many will either break or cancel without regard to our efforts to accommodate them. We will sometimes come in early and/or stay late but, unfortunately, our efforts are not always appreciated or respected. But many of these patients who do this understand they will have to pay late fees or rebooking/cancellation fees to the airlines, car rentals and hotels if they alter their plans, even late fees for credit cards, utilities, bank mortgages, etc. We as professionals do not impose these restrictions but are here to treat them in a respectful manner.