Paul Madsen, CEO of West Richland (Wash.) Family Dental Center and Prime Dental Partners in Pasco, Wash., connected with Becker's via email June 27 to discuss his advice to up-and-coming leaders in the DSO space and more.
Editor's note: Responses were edited lightly for clarity and brevity.
Question: What would your perfect day look like outside of work?
Paul Madsen: Having the peace of mind that our team has all the training and tools to keep our operation running smoothly.
Q: What makes all your hard work worth it?
PM: Knowing that while we grow as an organization, my team is growing and enjoying the fruits of our labors.
Q: What's one piece of advice you'd give to up-and-coming leaders in the DSO space?
PM: Invest in your team! We are obsessed with the idea of growing our team and investing in them. We do monthly training sessions, and each leader has an outside coach to help them stay accountable. We do a monthly book club and share insights from various leadership books. Compensate your team for achieving multiple objectives that help grow the organization and continue providing excellent care to our community. Create and maintain great organizational culture.